JOKI: SWEATER

Please note that a size variance of up to ±2 cm may occur due to manufacturing tolerances.

We use Stanley/Stella's iconic unisex Roller Sweatshirt. It's vegan approved, GOTS accredited and Fairwear Foundation certified. This means that not only is the Roller a stunning garment, but that it's also very sustainable, so you can look AND feel good while wearing it!

• Slim-fit style
• 85% Organic ring-spun combed cotton
• 15% Recycled polyester used for fleece lining
• STANDARD100 by OEKO-TEX® certification for the best comfort of your skin
• PETA Approved Vegan
• 280 GSM

Damages and issues 

At NeoMachi, we take customer satisfaction very seriously. In order to guarantee a high quality product, we ask you to inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you have received the wrong item. When contacting us about a quality issue, please include a photo which clearly shows the defect. That way, we can ensure a fast and smooth process to make sure that you'll be satisfied with your overall NeoMachi experience.

Refunds and size swaps

We have a 21-day refund / size swap policy, which means you have 21 days after receiving your item to request a return. To be eligible for a refund / size swap, your item must be in the same condition that you received it, unworn and unused. Of course, you have the possibility to try on the item and check if the size fits you. To initiate a return, please email us on hello@neomachi.com and include whether you want to get a refund or a size swap (or anything else). In the case of a size swap, please include which size you would like.

We will send you back the instructions and we will assist you in this process as much as possible. You can always contact us for any return questions at hello@neomachi.com.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as custom products. If this is the case, this is clearly stated on the individual product page.